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FAQ
SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
Delivery charges depend on your location and the size/weight of your order. You will see the exact shipping cost at checkout before confirming your purchase.
How long will delivery take?
Most orders are delivered within 2–5 working days depending on your location. You’ll receive an estimated delivery time at checkout.
What exactly happens after ordering?
Once your order is placed, you’ll receive a confirmation email. Our team will then process, pack, and ship your items. You’ll also receive tracking details once your order is dispatched.
Do I receive an invoice for my order?
Yes, an official invoice will be sent to your email after your order is confirmed. You can also download it anytime from your account.
PAYMENT INFORMATION
When the order payment is taken of my bank account?
Payment is charged immediately at the time of purchase to secure your order and begin processing without delays.
What is wishlist?
A wishlist allows you to save products you’re interested in so you can easily find and purchase them later.
What should I do if I receive a damaged or wrong product?
Please contact our customer service immediately with your order details and photos of the product. We’ll arrange a replacement or refund as quickly as possible.
Can I change or cancel my order?
Yes, you can change or cancel your order if it has not yet been processed or shipped. Contact our support team as soon as possible to make changes.
What is "package tracking" in my orders?
Package tracking lets you follow your order in real time. You’ll receive a tracking link once your order is shipped so you can see its delivery progress.
